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R-tea Returns Policy

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1. Return Eligibility

• Product Condition: To be eligible for a return, products must be in their original, unopened, and undamaged packaging. We cannot accept returns on products that have been opened, used, or tampered with.

• Return Period: Returns must be initiated within 14 days of the delivery date. After this period, we regret that we cannot accept any returns or issue refunds.

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2. How to Initiate a Return

• Contact Us: Please contact our customer service team at info@r-tea.co.uk to request a return authorization. You will need to provide your order number and the reason for the return.

• Return Authorization: A return authorization must be obtained before sending any products back. Unauthorized returns will not be processed.

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3. Return Shipping

• Customer Responsibility: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned items are received.

• Shipping Address: Return items should be sent to the following address: 29 Severus Street, Keynsham

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4. Refund Process

• Inspection: Upon receiving your return, we will inspect the items to ensure they meet our return eligibility criteria.

• Refund Issuance: Refunds will be issued to the original payment method within 7-10 business days after inspection. Please note that shipping and handling charges are non-refundable.

5. Exceptions and Non-Returnable Items

• Non-Returnable Items: Certain products, including but not limited to clearance items and gift cards, are non-returnable and non-refundable.

• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund at no additional cost.

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6. Contact Information

For questions or further assistance regarding our return policy, please contact our customer service team at info@r-tea.co.

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7. Policy Changes

We reserve the right to modify or update this return policy at any time. Please review this policy periodically for any changes.

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